Customer Service Representative Job at Randstad USA, Burlington, NJ

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  • Randstad USA
  • Burlington, NJ

Job Description

We are seeking a customer-focused Customer Service Representative to join our team in Burlington, NJ. In this role, you will be the "voice and heart", providing essential support and troubleshooting for our diverse customer base. This is an entry-level position designed for individuals who are eager to learn our industry-leading technologies and grow within a supportive, collaborative environment.

What You’ll Do:

  • Actively listen to customer inquiries to provide accurate information on products, parts, and services.
  • Efficiently process supply orders, provide price quotes, and manage RMAs (Return Merchandise Authorizations) and Web Store enrollments.
  • Maintain precise documentation of all customer interactions and solutions within our CRM database to ensure seamless follow-up
  • Work closely with supervisors and cross-functional teams to meet performance metrics while adhering to company guidelines and schedules.

Essential Qualifications:

  • High school diploma, GED, or equivalent experience.
  • 0–1 year of experience in a customer-facing or professional office environment.
  • Exceptional phone handling skills and the ability to practice active, responsive listening.
  • Familiarity with CRM software or advanced proficiency in the Microsoft Office Suite.

What We Offer:

  • $22 per hour competitive compensation
  • M-F, 20 hours per week part time schedule
  • Enjoy a balanced schedule with in-office collaboration Monday through Wednesday.
  • Comprehensive medical, dental, and vision insurance, plus an Employee Assistance Program (EAP).
  • 401(k) plan with company match and life insurance.

For a faster response, please email your resume to [email protected] with "CSR" in the subject line.

Job Tags

Hourly pay, Work at office,

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