Job Description

Senior Warehouse Manager

Who We Are

Everyone has their own journey. For Greg and Joanne Starkman, their path was illuminated by their love for family, health and beauty for people and the planet. When the seasoned beauty professionals were learning to navigate busy careers and raising a family with a special-needs daughter, the most memorable advice they received was, “trust your inner sense."

Fueled by passion, personal purpose and a call to service, the visionary couple founded Innersense Organic Beauty in 2005, bringing the highest quality organic ingredients and pure actives to professional hair care.

Innersense Organic Beauty is an award-winning global leader in hair care with a complete range of safe, sustainable, and cruelty-free products that deliver pure performance and salon-quality results. As a B-Corp certified company, Innersense is committed to a path of integrity, transparency and wellbeing for people and the planet.

Senior Warehouse Manager

The Senior Warehouse Manager is a key member of the Operations leadership team, responsible for overseeing all warehouse, inventory, and customer operations functions across Innersense’s headquarters and distribution centers. Reporting to the Director of Operations, this role provides strategic leadership to ensure world-class fulfillment, inventory accuracy, and customer service—while fostering a culture of safety, sustainability, and continuous improvement. This role directly manages the Sr. Operations Manager and Warehouse Lead, ensuring alignment across people, processes, and systems to deliver operational excellence.

Key Responsibilities

Leadership & People Development

• Lead and develop a high-performing warehouse team, fostering accountability, engagement, and alignment with company values and B-Corp commitments.
• Build organizational capability to support scalability and business growth through effective workforce planning, clear goal-setting, and continuous coaching.
• Establish and track productivity goals aligned with company KPIs to drive operational excellence and employee development.

Safety, Compliance & GMP

• Ensure full compliance with OSHA, GMP, and company safety standards through proactive programs, training, and regular audits.
• Maintain a culture of safety and accountability, leading corrective actions and continuous improvement in all warehouse functions.
• Oversee emergency preparedness, incident reporting, and corrective action planning to uphold a safe and compliant workplace.

Warehouse Operations & Fulfillment

• Oversee all inbound and outbound operations to ensure timely, accurate, and compliant order fulfillment.
• Collaborate with warehouse leadership to optimize workflows, apply lean methodologies (5S, Kanban, standard work), and improve key performance indicators including OTIF, cycle time, accuracy, and productivity.
• Manage transportation negotiations and international shipping operations, balancing cost, service, and compliance with import/export requirements.

Inventory Management & Systems

• Ensure inventory accuracy and integrity through cycle counts, audits, and reconciliation across NetSuite and RF Smart.
• Identify and resolve root causes of discrepancies, implementing corrective actions in partnership with Finance and Operations.
• Maintain high data quality to support financial accuracy and supply chain visibility.

Cross-Functional & Strategic Alignment

• Partner cross-functionally with Supply Chain, Finance, Marketing, and Contract Manufacturing to align warehouse operations with business objectives.
• Lead strategic initiatives related to warehouse expansion, automation, and technology enhancement to drive scalability, efficiency, and sustainability.
• Champion innovation and process improvements that strengthen cost efficiency and customer satisfaction.

Other Duties as Assigned

Skills and Requirements:

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field — or equivalent experience.
• 8+ years of progressive experience in warehouse, logistics, or operations management, including leadership of 20+ employees.
• Proven success in managing inventory, fulfillment, and distribution operations with a focus on accuracy, efficiency, and continuous improvement.
• Skilled in negotiating domestic and international transportation contracts and managing global freight operations.
• Strong understanding of OSHA and GMP standards in warehouse or manufacturing environments.
• Demonstrated expertise in lean methodologies (5S, Kanban, one-piece flow) and process optimization.
• Experience leading large-scale operational changes such as expansion, relocation, or automation.
• Strategic, data-driven leader with strong analytical, communication, and cross-functional collaboration skills.
• Proficiency with warehouse management systems (WMS); NetSuite and RF Smart preferred.
• Strong vendor management and negotiation capabilities related to logistics and transportation.

About you:

You’re a proactive and strategic leader who thrives in a fast-paced, purpose-driven environment. You inspire teams to perform at their best, balance operational excellence with people-first values, and drive continuous improvement while championing sustainability and safety.

This is a salaried, full-time, in-office position. This role will begin at our headquarters in Concord, California for a few months of training, then transition to Tracy, California, permanently.

Target Salary Based on Experience

The standard range for this position is $100,000 - $110,000 per year plus bonus

Compensation offered will be determined by factors such level, job-related knowledge, skills, experience, and competitive bonus achievement. Certain roles may be eligible for variable compensation and benefits.

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Innersense Organic Beauty offers a generous benefits package that includes: Competitive Compensation, Medical, Dental, Vision, Parental Leave, Flexible Spending Accounts, 401k program with match, Paid Time Off (including holidays and Volunteer Days) for all eligible employees. Applicants must be at least 18 years old to apply.

Innersense Organic Beauty is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, race, and any other characteristic protected by State and Federal law.

We thank you for your interest in a career opportunity with Innersense Organic Beauty. Due to high volume, only those applicants selected for an interview will be contacted.

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